BESPOKE ORDER/SALE
All custom pieces are made to order. We cannot offer a return or exchange on bespoke pieces.
ONLINE SALES OF AVAILABLE WORK
Upon purchase an artwork online, Roseanna will be in direct contact with the buyer to arrange shipping costs and timings.
All online orders will be shipped within 3-6 business days after payment has been made.
A notification will be shared with you once the order has been dispatched, along with tracking information. Delivery dates will vary depending on location. For all international shipments, the buyer/importer is responsible for any additional customs taxes or import duties.
We do not take responsibility for any potential damage whilst in transit.
We would urge the buyer to opt for including item value insurance due to the nature of our hand-made pieces.
We offer a refund or exchange on an undamaged products within 28 days of it being received by you.
| Category | Delivery Times | Locations | Shipping Cost |
|---|---|---|---|
| Free UK Delivery | 2 Working Days | United Kingdom; England, Scotland, Northern Ireland and Wales | Free |
| Europe Standard Delivery | 2-3 Working Days | Belgium, Luxembourg, Germany, Netherlands, Republic of Ireland, France, Monaco, Italy, Denmark, Spain, Portugal, Austria, Czech Republic, Finland, Hungary, Norway, Poland, San Marino, Slovenia, Slovakia, Switzerland, Corsica, Estonia, Latvia, Lithuania, Sweden, Bulgaria, Croatia, Romania, Turkey, Greece, Andorra, Canary Islands, Gibraltar, Malta, and Vatican City State. | £25 |
| International Delivery – Small Packet | 5 Working Days | Canada, USA, Japan, Australia, New Zealand, China, Hong Kong, South Africa, United Arab Emirates | £25 |
| International Delivery – Parcel | 5 Working Days | Canada, USA, Japan, Australia, New Zealand, China, Hong Kong, South Africa, United Arab Emirates | £40 |